Incident Management System - メーカー・企業と製品の一覧 | イプロス

Incident Management Systemの製品一覧

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Incident Management System

An incident management system that allows for non-contact sharing of on-site incident situations!

Our company offers an "Incident Management System" that allows for the creation, sharing, statistical analysis, and examination of hospital incident reports. After logging into the system and creating a report, you can request approval with one click from the designated department or section head. The head can then review the approval request notification and either approve or return it. This process can be repeated until it ultimately receives approval from the medical safety manager or the hospital director. Additionally, based on the registered report data, the system can accommodate statistics on causal factors and near-miss levels by specifying time periods and departments. 【Features】 ■ Smooth information sharing with an approval flow ■ Statistics and data output by factors, counts, and departments ■ Support for graph displays for analysis *For more details, please download the PDF or contact us.

  • Database
  • Other Software
  • Incident Management System

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[ITSM Implementation Case] Promotion of Utilization and Support for Business Improvement

Eliminate the burden of ticket management and the remaining manual work! Improve operational efficiency and accuracy by promoting the use of ITSM.

We would like to introduce a case study where we supported a major telecommunications company's promotion of ITSM usage and business improvement after its implementation. The situation involved a high number of incidents, which placed a burden on the personnel responsible for management. There was a mix of tickets that required personal attention and those that only needed confirmation, leading to challenges in determining priority and consuming time. By conducting a detailed investigation of the current operational status and analyzing the criteria for incident ticket creation and processing status, we proposed a reduction in unnecessary tickets. A review of the ticket creation rules made it possible to reduce tickets classified as "no action required." [Case Overview] ■ Industry: Major telecommunications (retail group company) ■ Challenges: Burden of incident management, issues with utilizing ServiceNow ■ Solutions: Development of management methods, proposal of improvement measures, and appropriate suggestions for utilization ■ Implementation Effects - Improved operational efficiency through the reduction of manual tasks and Excel work - Automation of ticket processing and improved accuracy through the introduction of underutilized features *For more details, please refer to the related links or feel free to contact us.

  • Customer Support
  • Incident Management System

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